Interpersonal communication is one of the fundamental underpinnings of society.
We can define communication, as Krauss and Morsella do, as the transfer of information.1 In this context communication channels can be understood simply as the modes or pathways through which two parties might communicate. As population grows and technology evolves accordingly, these channels of communication change as well.2 Many have observed that “the world is getting smaller,” referring not only to the ease of travel, but also to the ease of communication around the globe. Unfortunately, however, just because communication is easy to accomplish does not mean that it is done, or that the result is an increase in understanding.
Thus, we must distinguish between communication channels and the messages that use them. In intractable conflicts communication problems can arise from poorly communicated ideas which result in misunderstandings and/or from poor channels of communication. This building block is primarily concerned with the latter.
Communication in Conflict
Often, during an intractable conflict, there is very little communication between the involved parties and there is also little sharing of information, intents, and beliefs. The nature of intractable conflict by definition precludes the possibility that people are actively seeking conciliation.
Prior to a conflict reaching that point, however, the parties might find themselves in a period of increased tensions. There are two possible reactions to this situation.
• On the one hand, we might see actors increase communication in an attempt to prevent the outbreak of hostility. The July Crisis prior to World War I and the Cuban Missile Crisis are examples of this. In the July Crisis, structural barriers in the form of rigid alliances prevented the resolution of the underlying conflict.3 In the Cuban Missile Crisis, limited channels of communication hampered efforts to resolve the conflict peacefully.4 In both cases one can see leaders using available technology to increase communication during the crisis.
• On the other hand, communication channels between actors may degrade during the crisis, increasing the likelihood of further escalation and possibly violence. If actors ignore available channels of communication, withhold information, or use increasingly divisive forms of communication, communication channels will tend to break down.5 This was the case with Japan and the United States prior to Pearl Harbor. The difficulty in this situation is that one party intended hostility regardless of the diplomatic efforts undertaken. Game theorists refer to this as Deadlock.6 As opposed to Prisoner’s Dilemma, where there is an equilibrium point that two parties can agree on, Deadlock occurs when at least one party cannot agree to any solution.7
In either case — when communication increases or when communication decreases during a crisis — once hostility becomes entrenched, channels of communication will degrade quickly. As stated earlier, in intractable conflicts communication may have ceased altogether.
One of the first goals in ameliorating intractable conflicts is to reestablish channels of communication. Following the Cuban Missile Crisis the leaders of the United States and the Soviet Union established direct links so that future crises could be better managed.
The Cold War held the threat of human annihilation and thus almost required channels of communication between bitter enemies. Though other conflicts may not threaten human extinction, they may threaten that for a large population in any particular region. Thus the importance of re-opening communication is very high in other conflicts as well.
Third parties are often effective at reestablishing channels of communication — they may in fact become THE channel of communication between parties exploring conciliation. A third party can carry messages back and forth, and explore ideas for settlement that the two parties could not discuss face-to-face. Third parties have the added benefit of being able to manage the dialogue such that intent and meaning can be communicated without hostile interpretations.