Counselling refers to a wide range of processes designed to assist people in solving personal and interpersonal issues and problems.


Concessions are things one side gives up to try to de-escalate or resolve a conflict. They may simply be points in an argument, a reduction in demands, or a softening of one side’s position.


A solution to a mutual problem that meets some, but not all, of each of the parties’ interests.


Continuance is a postponement of today’s trial to a specific date in the future. Either party has the option of seeking a Continuance.


A clash between two or more people guided by a set of tacit rules, over their perceptions of scarce resources, incompatible content, relational, identity or process goals, unfulfilled needs, imbalance of power and/or loss of face.


A private, voluntary process in which the parties appoint a neutral third party professional to investigate the dispute and provide a non-binding report of recommendations for resolve.


The filing party in a dispute, also known as the Plaintiffs.


Any claim seeking a remedy or relief submitted by one party against other parties including an initial claim, counter or cross-claim.

Case Manager

An ADR employee assigned to coordinate and facilitate mediations and arbitrations to their conclusion, including Mediator/Arbitrator selection, scheduling, billing, communications and client relations.