Overlay Problems

Overlay problems refer to dynamics such as communication problems or escalation which, while common, are usually extraneous parts of the conflict which confuse the core issues and make them more difficult to understand and deal with.

ODR

Online Dispute Resolution (ODR) is a process where a substantial part, or all, of the communication in the dispute resolution process takes place electronically, especially via e-mail.

Order

Any order issued by an Arbitrator establishing specific rights and obligations of the parties.

Ombudsman

An organizationally designated person who confidentially receives, investigates, and facilitates resolution of complaints.