Richard Salem

Richard Salem
Richard Salem has been active as a mediator, trainer and consultant in conflict management since 1968, when he was appointed Midwest Director of the U.S. Community Relations Service (CRS). Salem is a contributor to Beyond Intractability which is an online “encyclopedia” compiling easy-to-understand essays on almost 400 topics which explain the dynamics of conflict along with available options for promoting more constructive approaches.

Listening: A Learnable Skill, Part Three

As many mediators, including myself, have come to understand, listening is a learnable skill. Unfortunately, it is not typically taught along with other communication skills at home or in school. I spend more time listening than using any other form of communication,...

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How to Listen with Empathy, Part Two

Empathy is the ability to project oneself into the personality of another person in order to better understand that person's emotions or feelings. Through empathic listening the listener lets the speaker know, "I understand your problem and how you feel about it, I am...

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The Benefits of Empathic Listening, Part One

Empathic listening (also called active listening or reflective listening) is a way of listening and responding to another person that improves mutual understanding and trust. It is an essential skill for third parties and disputants alike, as it enables the...

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Empathic Listening & Dispute Resolution

The Benefits of Empathic Listening Empathic listening (also called active listening or reflective listening) is a way of listening and responding to another person that improves mutual understanding and trust. It is an essential skill for third parties and disputants...

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Trust in Mediation

The Importance of Trust in Mediation From the moment they enter into a conflict, mediators strive to gain the trust of the parties. Throughout the mediation they work to build and maintain the parties’ trust of the mediation process, the mediators, and between...

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