Zachary Ulrich

Zachary Ulrich
Zachary P. Ulrich is currently a researcher for Pepperdine School of Law’s Straus Institute for Dispute Resolution. He holds a JD, Masters in Dispute Resolution, and Masters in Psychology (Clinical). Zach is an alumnus of General Electric’s highly-esteemed Financial Management Program, where he held several financial analysis positions of increasing responsibility and completed a graduate-level education in business management and operations. He has published over twenty-five articles and commentaries on organizational conflict resolution and mediation psychology.

Lower-Level Managers: The Ultimate Mediators

Conflict Management Starts at the BottomIf I had my druthers, every single person who manages a team would be required to complete robust mediation training. This, of course, is unrealistic, but the fact remains that many conflicts every day go unnoticed and untreated...

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Understanding & Working with Blame

The Fundamental Attribution Error in MediationHave you ever had someone blame you for something over which you had absolutely no control?If you’ve ever been late to a meeting, been framed by a sibling growing up, or otherwise haven’t lived under a rock your entire...

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Too Many Police and Not Enough Alarms

Why Organizations Need to Get Better at Detecting Conflicts Imagine a town where the streets are constantly filled with police, but where there are no burglar alarms. There may be so many police that crime is low, since every street corner is always being monitored,...

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Expectations Management at Work

“Ever get mad at someone because they did something you didn’t expect? Of course you have, we all have. They’re not something we directly think about every day, but expectations are a key component of what drives many peoples’ behaviour – including our own – all...

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The Fallacy of Rising Expectations

Why People Sometimes Get “Greedy,” and How to Manage Early-Stage Concession-Giving Every year the community of Calabasas, CA has a “pumpkin festival,” where friends and family gather for two days of food, games, and of course, pumpkin-carving....

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