A Difficult Personality and How to Soothe The Beast

Difficult Personality

We’ve all dealt with a “difficult personality.” This is the person we are afraid to run into on the elevator at work, the family member who never fails to offend, or the jerk at the furniture store who refuses to refund your money on a delivery that was never made.The difficult personality is a confounding …

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Dispute Resolution Systems Design

Dispute Resolution Systems Design

Increasingly, corporations recognize the value of a Program for managing workplace conflict that precludes litigation. These systems are designed by trained ADR consultants retained by the company on a contract basis. In order to implement such a Program, there must first be broad “buyin” from all segments of labor and management. Design consultants must therefore …

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Unleashing The Healing Benefits of an Effective Workplace Investigation

Unleashing The Healing Benefits of an Effective Workplace Investigation

The average working American devotes more time to work than to family, leisure, or even sleep.According to the Bureau of Labor Statistics, time spent working beats time spent sleeping by an entire hour. Given the amount of time and energy we spend at work—plus the fact that conflict is a frequent and natural byproduct of …

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How Conflict Psychology Can Influence Judgement and Sentencing

How Conflict Psychology Can Influence Judgement and Sentencing

Inter-group conflict—Montagues vs. Capulets, Sharks vs. Jets, Crips vs. Bloods—often culminates in episodes of unplanned, catastrophic violence. These cathartic but often gruesome incidents must then be interpreted after the fact by the stereotypically level-headed third parties called upon by the criminal justice system to prosecute, defend, and ultimately judge the perpetrators. These professionals’ understanding of …

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Workplace Behavior Rewarded is Behavior Repeated

Workplace Behavior

Behavioral Psychology is a well-known method used across the world for everything from training dogs to treating phobias. B.F. Skinner is one of the most widely recognized contributors to Behaviorism and brought us the idea of “operant conditioning”—the idea that we can condition ourselves and others through the use of reinforcements. Operant conditioning suggests that …

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Organizations Need to Get Better at Detecting Conflict

Detect Conflict at Work

Imagine a town where the streets are constantly filled with police, but where there are no burglar alarms. There may be so many police that crime is low, since every street corner is always being monitored, but the resources and manpower required to field such a large force is overwhelming. Now, imagine if that same …

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Responding to the Types of Workplace Conflict

Detect Conflict at Work

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Responding to Hostile Emails

Responding to Hostile Emails

Hostile mail – especially email – has become much more common over the past decade. Most of this mail is just “venting,” and has little real significance. However, when people are involved in a formal conflict (a divorce, a workplace grievance, a homeowners’ association complaint, etc.) there may be more frequent and intensely hostile mail. …

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