Dealing With Difficult People At Work

Conflict is a normal and natural part of human interaction, in the workplace and everywhere else.  Generally, the short-term cost of resolving conflict is negligible compared to the cost of leaving conflicts unresolved. Learn how to deal with difficult people at work to effectively resolve conflict.

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The ADA Interactive Reasonable Accommodation Process

The Americans With Disabilities Act (ADA) requires covered employers to grant reasonable accommodations to those otherwise qualified employees who are able to complete the essential functions of the job with or without reasonable accommodation. The employer may negate the duty by showing that the only possible reasonable accommodations impose an undue hardship on the employer.

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Problems, Problems Everywhere…

Anyone who has ever worked as corporate counsel knows it ain’t easy.  Corporate counsel has to deal with lawsuits, human resources, risk management, internal politics, and an ever-changing landscape of compliance landmines.  To make matters worse, the higher-ups do what they want, when they want…

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Welcome and Introduction to the Frontiers Seminar-Part 2

Heidi and I would like to welcome you to Moving Beyond Intractability and the Massive Open Online Seminar Series. In this video we want to give you a quick overview of the rationale for the project and a bit of a preview of what you might expect.

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Welcome and Introduction to the Frontiers Seminar-Part 1

 Heidi and I would like to welcome you to Moving Beyond Intractability and the Massive Open Online Seminar Series. In this video we want to give you a quick overview of the rationale for the project and a bit of a preview of what you might expect.

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Business As Usual-2: Boys Will Be Boys

This one we’re calling “Boys Will Be Boys — It’s Human Nature.” Many people assume that boys fight. I know my boys did and I didn’t constantly try to break up their fights. I thought that they were inevitable, and it was important to let them learn how to resolve their conflicts on their own.

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The Challenge of Complex, Intractable Conflicts

We believe that society’s chronic inability to constructively handle intractable conflict constitutes a threat to human welfare that is at least as serious as that posed by climate change, infectious disease, or any of today’s other big social, political, economic, and environmental challenges.

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Business As Usual 5 – The Interplay of Reason and Emotion

I’ve been teaching a class at the University of Colorado on conflict skills. At the beginning of the semester, I ask students what they’re good at when they engage in conflict, and what they’re not good at – what they might like to learn how to do better.

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The Return of “I’ll Fight You for It” Rules

Years and years ago, long before the Internet, I remember reading a political cartoon that stuck with me, written by Jules Fieffer.  I have been looking for it ever since and I can’t find it. So I broke down and did a lousy job of redrawing it. 

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Why Can’t We Fix Anything Anymore?

The answer that Guy and I have is that almost all of the problems that they identify that are in need of fixing our underlain by conflict problems and we haven’t learned how to deal successfully with intractable conflict. Let me illustrate.
 

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