Human Resources Guidebook to Workplace Conflict

Of all the departments that will need to deal with conflict effectively in a workplace, the human resources department is the most likely.  Outside of the hiring process, most employees will only interact with human resources during times of conflict, which often makes human resource departments the least favorite team to interact with for an …

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Mediation’s Higher Calling: Feel the Love

What is Mediation? There are many benefits to mediation, including spiritual and emotional, according to an article written by Dr. Denisha Shah. Attorneys who use the mediation process may focus on the more immediate benefits (ideally, a case settles and a file closes). Still, there are more extensive benefits that all participants may benefit from. …

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What is Situational Conflict, and How Can it be Resolved?

Situational Conflict

Many of us try and avoid conflict at all costs. This can include changing our actions and statements to avoid causing conflict. However, conflict is an inevitable part of life, and even the most vigilant of conflict-avoiders will run into a conflict of some kind. For most, the conflict that arises will be situational, or …

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Avoiding Workplace Conflict

Avoiding Workplace Conflict

When considering places to try and avoid conflict, the workplace is often at the top of the list. Most employees prefer to move through their tasks for the day without dealing with frustrated or angry coworkers or having to sit through endless meetings with their colleagues and bosses.  However, conflict in the workplace is a …

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Ineffective Communication Examples (+ Definition & Factors)

Ineffective Communication

One of the best ways to learn about a topic is through examples; ineffective communication is no different. Unfortunately, many people struggle to identify ineffective communication because the examples they have been given are either too obvious, unhelpful, or so specific to a situation that they are not replicable in the real world. Because of …

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Managing Workplace Conflict During The Holidays

Managing Workplace Conflict During The Holidays

The holiday season is meant to be a season of thanks, of giving, of love and of friendship. Picture yourself with a mug of your favorite tea or hot chocolate, sitting in the cozy corner of your couch in front of a fireplace surrounded by family, friends, good food, and laughter. At work, this means …

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Expectations Management At Work

Expectations Management At Work

Ever get mad at someone because they did something you didn’t expect? Of course you have, we all have. They’re not something we directly think about every day, but expectations are a key component of what drives many peoples’ behavior – including our own – all the time. When we sit down at a nice …

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How to Fire an Employee without Getting Sued

Fire an Employee - ADR Times

I’ve practiced employment law for more than 35 years, representing both employees and employers. I‘ve also been selected as an Arbitrator in more than 50 employment arbitrations. As a result of this experience, I have come to recognize common factors that often precipitate wrongful termination cases.  While there’s no way to guarantee a lawsuit won’t …

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Responding to Hostile Emails

Responding to Hostile Emails

Hostile mail – especially email – has become much more common over the past decade. Most of this mail is just “venting,” and has little real significance. However, when people are involved in a formal conflict (a divorce, a workplace grievance, a homeowners’ association complaint, etc.) there may be more frequent and intensely hostile mail. …

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Med-Arb for Your Business Dispute

Med-Arb for Your Business Dispute

In 1998, Professor Thomas J. Stipanowich, then of the University of Kentucky, was asked to chart the future of arbitration in the 21st Century.  He suggested then that arbitrators would increasingly be asked to “wear more than one hat.” That is, he predicted the growth of hybrid forms of dispute resolution such as “med-arb,” a process …

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