Last week I had a 90 minute telephone conflict coaching session with a lawyer in a remote location on the other side of the world. The purpose of the call was to provide conflict coaching which is aimed at “unlocking a person’s potential to effectively engage with a specific area of conflict that they are experiencing” (John Whitmore).

This individual was faced with a particularly sensitive and complicated matter with far reaching repercussions and needed to talk to a neutral person in a safe and confidential environment.  Our conversation allowed them to:

  • experience the cathartic effect of talking a problem through;
  • objectively consider the  varying different options of action;
  • clarify in their  own mind what the benefits and risks of each action were;
  • gain knowledge, motivation, and confidence to achieve their goal.

Throughout its history CEDR has provided coaching services whether it be through a skills development course with Faculty guiding you to achieve a standard of performance or through our Mediators who will often be coaching parties throughout negotiations.  Coaching through conflict though is an area which is becoming more commonplace and unlike other models of coaching it can be a very swift intervention with empowering results.

As a member of CEDR’s Conflict Coaching panel we regularly work on a confidential basis to help individuals and teams to face challenges and find a positive way forward, in areas such as:


Helping individuals to re- engage with each other after a dispute or period of difficulty in their relationship, making any reconciliation workable and sustainable.

Creative problem solving

Encouraging individuals to think differently about a problem or difficulty, leading to new insights or solutions.

Personal empowerment

Assisting individuals to develop the confidence and strategies to resolve longstanding dilemmas.

Personal development

Supporting and encouraging the transfer of learning into the business environment.


Providing independent and professional backing to an individual or team undertaking a difficult task or managing a transition.

Decision making

Serving as a sounding board and giving an individual confidence to behave differently or have the courage to reach for resolution.

Team work

Supporting individuals to build effective business relationships and function well in teams.


Assisting teams to move beyond situations in which there are tensions or serious dilemmas involve emotions or fundamental disagreements.

We never met in person and on this occasion no psychometrics were used but to receive the feedback “thanks for believing in me!” was  very humbling and  gives me continued motivation to  assist individuals find a way forward to meet the challenges of organisational life.

by Tracey Fox

A Psychologist by training, Tracey worked in various clinical and neurological rehabilitation positions before combing her genuine interest in people with that of organisational behaviour. Tracey joined CEDR in 2002 and is a Consultant within the Skills team. Since becoming a CEDR Accredited Mediator in 2003 she has mediated and assisted with disputes from a ranging commercial contracts, employment, construction, academic, telecommunications and tenancy.