The third time was the charm when it came to purchasing a new washing machine and dryer after the appliance revolt of 2016. For two weeks since the washing machine died, and the dryer decided to follow, I have learned a lot. I want to share that knowledge.


1) High efficiency top loaders washing machines require you to be either a) above 5’7” or b) have a long arm span to be able to reach into the washer.
2) Items that you want to clean must be placed in a circular pattern where you can always see the middle.
3) You cannot wash water resistant jackets or sneakers.
4) If you have anything in the pocket you are doomed.


After two deliveries of top loaders, I went with the front loader BUT without the pedestals. Of course you ask, why not the pedestals? Pedestals only come in one height, which was too tall. In addition, they cost as much as a dryer.


I was a client of big box nameless store who did not provide me with any of this information. It was the second big box store that provided me with more information that helped me make the decision. No one mentioned these issues to me prior to my purchase, and I thought I had done my homework.


Recently I got a call from a potential client about a restaurant idea. Without any definite plans, I decided to send him home to do some thinking.


1. He was in a partnership with no formalized agreement. A delineation of responsibility was needed, and the partner needed to be a part of discussions.
2. Unsure of investment amount which made it difficult to:
a. Find rental space.
b. Or decide to buy an already existing restaurant
c. Look into franchising


That potential client was ready to become a client. I thought I was ready to buy a washer and dryer, but I was not. I needed more information.
A prepared client is better than one who is not prepared. The client will also save money, which is always a benefit.

Cynthia Pasciuto is an attorney, consultant, mediator and educator in Massachusetts who has taught at Bentley University, NIWH and NESA.