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Library / * Media

Where is my feedback?

Where is my feedback?

I recently went on vacation and used a tour company.  The trip started in Paris, the first time I have ever been there and I wanted to make the most of it.  According to the brochure the hotels were, “handpicked” and in central locations.  Paris has 20 different neighborhoods which are called arrondissements.  The tourist locations which are ideal are between one through eight.

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Disputes & complaints- Deal with it!

Disputes & complaints- Deal with it!

I am a fan of John Oliver’s Last Week Tonight on HBO.  I find myself laughing frequently.  I also find the subject matter something that applies to businesses many times.  This last report on credit reporting was of a particular interest, not just because it was about credit reporting, but because it shed light on dispute resolution.

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More Than A Trip

More Than A Trip

My friend called me wanting my opinion. She had booked a trip with her family, and purchased insurance through the tour provider. They had been repeatedly told the insurance provided cancellation for any reason and could be used up until the flight.

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