Gregory Hunt

Finally it’s today and the first Hunt ADR training event is on! We’ve been stopped by the ‘Beast from the East’ and we were stopped by trainer illness, but, at last, we find ourselves going live!

It’s the Brits tonight! This reminds me of a few ADR related stories I have to do with the music industry.  This is not related to my blog “Applying Mediator Skills Where There is no Dispute” which included an extensive (mainly Indie) playlist.

The full course will include pragmatic steps to help delegates towards being a practising mediator, with a carefully blended programme of theory and role playing to develop and apply all the relevant skills needed to be a successful mediator. CPD will be open to all with the additional development of the “CPD Club”, which provides member mediators with a variety of events tailored to achieve CMC CPD points to allow them to continue to practice under the CMC banner.

These were the first cases where I have encouraged, based on the parties and the atmosphere on the day, to try and keep the parties together throughout. I’ve been sceptical of this in the past, not least because conventional training tends to promote the use of joint opening session and then splitting for private sessions.

The impact is that the key battleground for customer loyalty is now complaints. If consumers at best are happy to self-manage and at worst are discouraged from contacting, then when a real issue arises, it becomes the only point after purchase that a customer really has to engage with a business.