It’s no secret that insurance carriers have altered their practices in the past several years. Authority and independent judgment they previously possessed has been removed from adjusters, managers, and supervisors as executives in the companies strive for uniformity in claims handling and ironclad control over settlement decisions. Rarely at mediation is there a person present from an insurance carrier with genuine ability to be flexible and exercise individual judgment beyond parameters established in advance.This has frustrated plaintiff lawyers along with judges and mediators in many instances where clearly a case should and would settle if the right person with authority and flexibility were present. Pressure on the companies in this respect continues from various sources but the practice of restricted authority and flexibility persists in many instances.
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