Organizations Need to Get Better at Detecting Conflict

Imagine a town where the streets are constantly filled with police, but where there are no burglar alarms. There may be so many police that crime is low, since every street corner is always being monitored, but the resources and manpower required to field such a large force is overwhelming. Now, imagine if that same town was able to take the same resources it spent on that overwhelming police force and instead invest in technologies and systems that creatively assist town managers in monitoring and responding to crime. Burglar alarms are strategically placed in homes and offices, and Crime Watch groups are formed throughout the town. You get the picture.

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