Phyllis Pollack

Phyllis Pollack
Phyllis G. Pollack is a full time neutral in Los Angeles where, as President of PGP Mediation, she focuses on business, real estate, contract and “lemon law” disputes. She may be reached at Phone: 213-630-8810 / [email protected]

The Need For Preparation!

Several times in the past, I have discussed the need for each party to prepare for mediation for it to be successful. As you may guess, I return to this topic again because I just conducted a mediation that went nowhere fast because plaintiff was not prepared. It...

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Detachment

Recently, I wrote about the lack of preparation. This week, I am taking that topic one step further: detachment! I had a bizarre mediation the other day. As usual it was a lemon law matter but this time it involved both the manufacturer and the dealer. Unlike many...

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Control

God, grant me the SerenityTo accept the things I cannot change…Courage to change the things I can,And Wisdom to know the difference.(The Serenity Prayer)Several years ago, when my mother had severe dementia and was extremely ornery and contrary, my sister suggested...

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The Medium Makes the Difference

Recently I came upon an older article written by Tammy Lenski entitled, “Face to Face negotiation better than e-mail” (“Lenski”). While the article was originally published in December 2003, its points are probably truer today than fifteen years ago. The last...

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Why Do We Get So Hung Up on The Facts?

Within the last week, I have read two different articles about the “truth.” The first, a blog posted on Kluwer Mediation Blog on February 8, 2018 entitled, “The Map is not the territory” by Charlie Woods highlights the notion that each of us has a different...

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You Look Like Someone I Can Trust

When our mother was alive, she used to tell the story that about six weeks after my eldest sister was born, my mother boarded a crowded war time train with my sister in her arms to meet my father then stationed in Nebraska in the Army.  Suddenly realizing she had...

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Who Is in Authority?

I have had a series of mediations in which I have wondered who was actually in authority? The attorney or the client? As we have all learned somewhere along the line, when it comes to attorneys representing clients, it is the client’s case, not the attorney’s, and so...

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I Like You

Lawsuits are products. I know this sounds strange particularly to lawyers who after four years of college, three years of law school and then one or more bar examinations, do not want to consider themselves mere sales people (like the used car sales person?) but that...

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Avoiding Reciprocity

In December 2001, my husband and I acquired Argus- an English Springer Spaniel that we rescued from a shelter. As we both work, I immediately went about finding a dog walker and did so within a day. I will call the dog walker- Jane.  Up until last June, Jane has...

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An “Unreliability” Admonition?

An article last month in the New York Times got me thinking that perhaps in my mediations, I should warn people that their memories and perceptions may be unreliable, especially where the situation involves parties of different ethnicities.In To Curb Bad...

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Fees Denied Under the Song Beverly Consumer

As I have mentioned quite a few times in my blogs, I mediate a lot of lemon law cases or cases filed under California’s Song-Beverly Consumer Warranty Act (Civ. Code section 1790 et seq. (“Act”). In many of my mediations, once the defendant vehicle manufacturer agrees...

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