We’ve all dealt with a “difficult personality.” This is the person we are afraid to run into on the elevator at work, the family member who never fails to offend, or the jerk at the furniture store who refuses to refund your money on a delivery that was never made.The difficult personality is a confounding beast. It comes in all types. For every egomaniac, passive-aggressive cretin and negative Nellie, there are a dozen other types of difficult personalities ready to pounce. They stalk your offices and lie in wait at social events, looking for easy prey. They feast on others’ vulnerabilities and use their limited but determined wiles to gain the upper hand in conflict.
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