The James F. Henry Speaker Series at New York Law School’s ADR Skills Program will offer its third event of the year on Wednesday, November 15, 2017, when CPR President Noah Hanft joins panelists Greg Gallopoulos (GC of General Dynamics) and Prof. Joan Stearns Johnsen to discuss how vital commercial contracts are “Built to Last.”
You may want or need to accomplish something, but that’s dependent on getting information or an action by another party.
Counting passes of a basketball. Sounds easy, doesn’t it? But there is a famous experiment which shows that many people get so engrossed in a simple task such as counting passes by a group of basketball players that they completely fail to notice the guy in the gorilla suit who walks through the room.
The Union Internationale des Avocats held its 24th World Forum of Mediation Centres in Singapore on October 13-14. In addition to the usual high level of discourse and the unparalleled opportunity to meet new friends and keep the old, this particular Forum offered the additional opportunity to reassess the extraordinary richness of Singapore as a world center for international commerce and commercial dispute resolution.
The impact is that the key battleground for customer loyalty is now complaints. If consumers at best are happy to self-manage and at worst are discouraged from contacting, then when a real issue arises, it becomes the only point after purchase that a customer really has to engage with a business.
We value our relationships, and in the back of our minds the thought of reciprocity may be bouncing around (“Maybe I’ll have to ask this person for something in the future…”) but we can’t please everyone all the time.
Tim Pownall on behalf of the PACIS project in faith-based diplomacy accepted the 2011 Peacemaker Award given each year by the Association for Conflict Resolution. The Association for Conflict Resolution (ACR) is an organization committed to awareness of conflict resolution in the public.