Virtually everyone in our field knows about the wonderful book, Difficult Conversations: How to Discuss What Matters Most, by Douglas Stone, Bruce Patton, and Sheila Heen. It focuses on everyday conversations and not just crystalized disputes.
It’s the Brits tonight! This reminds me of a few ADR related stories I have to do with the music industry. This is not related to my blog “Applying Mediator Skills Where There is no Dispute” which included an extensive (mainly Indie) playlist.
The full course will include pragmatic steps to help delegates towards being a practising mediator, with a carefully blended programme of theory and role playing to develop and apply all the relevant skills needed to be a successful mediator. CPD will be open to all with the additional development of the “CPD Club”, which provides member mediators with a variety of events tailored to achieve CMC CPD points to allow them to continue to practice under the CMC banner.