Hostage Negotiator Training

Most of us have only been exposed to hostage negotiations through movies and television shows, but the reality of the practice can only be experienced when we enter hostage negotiation training. Hostage negotiators, also known as crisis negotiators or a crisis negotiation team, are the first responders called in hostage situations or other difficult situations …

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Limits of Confidentiality

limits of confidentiality

While many of the legal and other professional fields love to highlight the benefits of confidentiality, many of them fail to point out the limits of confidentiality.  Understanding these limits is a vital aspect of sharing your information and keeping your information confidential. Without a clear understanding of when confidentiality will not apply and confidentiality …

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Privacy vs Confidentiality: What is the Difference?

Privacy vs Confidentiality

Privacy and confidentiality are words that are used often and interchangeably in the legal and dispute resolution world, yet there are key differences between the terms that are important to understand.  Just what these differences are and how they affect information is a concept that is sometimes overlooked when engaging in a legal dispute.  Many legal and alternative dispute …

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Face Negotiation Theory in Action

Face Negotiation Theory

Let’s take a deeper look into Face Negotiation Theory. Have you ever been in a negotiation or conversation with someone where you suddenly notice yourself taking on a defensive stance to protect yourself? Maybe you have been more willing to give in a negotiation to help the other person or preserve what you believe the …

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Anchoring Negotiation

Anchoring in Negotiation

When does anchoring negotiation appear? How much to pay to settle a dispute or anchor price to purchase an item or settle a dispute is one of the most important decisions to be made before the negotiation process begins. A great many factors will influence the decision.  Someone considering settlement will take into account, among …

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Calibrated Questions: What You Need To Know

Calibrated Questions

Calibrated questions are a powerful tool to uncover deep insights and drive meaningful conversations. Invented by Marshall Goldsmith, a world-renowned executive coach, and author, calibrated questions are designed to help people reflect on their own behavior and beliefs. Unlike typical questions, calibrated questions are crafted to be both open-ended and constructed in a way that …

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What is Interest-Based Negotiation and How to Utilize it

Interest-Based Negotiation

When two parties are negotiating with one another, there are several styles and techniques that the parties may try to use to help them gain an advantage in the negotiation. One of these techniques or styles is called interest-based negotiation. When the parties are using interest-based negotiation, they will often come to an agreement that …

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Concessions in Negotiation: The Strategy Behind Making Concessions

In any negotiation, there will always be some level of concessions made in order to come to an agreement. Even the most skilled negotiators will have to make small concessions in a negotiation to reach a potential agreement. But what is the best strategy for making negotiation concessions? And how can you ensure that you …

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What is the Meaning of Impasse in Dispute Resolution?

impasse meaning

The word impasse has a particular meaning when it applies to alternative dispute resolution.  The Collins English Dictionary defines the impasse noun by describing a situation, particularly, “If people are in a difficult position in which it is impossible to make any progress, you can refer to the situation as an impasse.”  While the meaning …

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